CUSTOMER INFORMATION

ACCEPTED PAYMENT METHODS
We accept the following payment methods:
– Credit & Debit Cards (Visa, MasterCard, American Express)
– PayPal

CUSTOMER SERVICE
For any questions or support requests, please contact us at:
support@milosho.com

Our team responds to all inquiries within 1 business day.

ORDER TRACKING
Once your order has been processed and shipped, you will receive an email with your tracking number and delivery details.

Please note:
Tracking information may take a few hours to update after shipment.

If you experience any issues, contact us at support@milosho.com.

ORDER CHANGES & CANCELLATION
If you wish to change or cancel your order, please contact us immediately after placing it.

Once the order has been processed, changes may no longer be possible.

SHIPPING INFORMATION
Orders are processed within 1–3 business days.
Estimated delivery time within Europe: 5–10 business days.

For international orders, customs fees or import taxes may apply. These costs are the responsibility of the customer.

RETURNS & REFUNDS

We offer a 14-day return policy from the date of delivery.

To request a return or exchange, please contact:
support@milosho.com

Conditions:
– Items must be unworn (only tried on)
– All original packaging and tags must be included
– Returns must be sent with a tracking number

Important:
Return shipping costs are the responsibility of the customer.
We are not liable for lost returns.

REFUNDS
Refunds are issued to the original payment method within 72 hours after the returned item has been received and inspected.

We do not offer refunds to alternative payment methods.

EXCHANGES
You may request an exchange within 14 days of receiving your order.

Please include:
– Full name
– Order number
– Desired replacement item

Exchange shipping costs are covered by the customer.

FAULTY ITEMS
If you receive a defective item, please contact us within 14 days of delivery.

Include:
– Order number
– Description of the issue
– Photo evidence

We will resolve the issue as quickly as possible.

FRAUD PREVENTION
To ensure secure transactions, all payments are reviewed for potential fraud.

We reserve the right to request additional verification (ID or proof of address) before processing an order.

All provided information is treated confidentially.

ADDITIONAL INFORMATION
If a return is sent to the wrong address, we are not responsible for any loss.

We recommend using tracked shipping for all returns.

We proudly serve customers across Europe 🇪🇺 with reliable delivery and support.